A CONSUMER CONNECT APPLICATION FOR CONSUMERS

PFC is the Nodal agency for implementing of "Integrated Power Development Scheme (IPDS)"(R-ARDRP subsumed)

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ABOUT URJA

URJA App is a computerized activity to put before the general population, the execution of Distribution Utilities (Discoms) in these IT empowered towns, with a dream to create a feeling of positive challenge among the partners and urge all worried for better execution in all buyer driven parameters. Application centers around improving shopper interface by method for" Ranking "of towns on different parameters identified with customers in a straightforward way. Following parameters of Go-Live towns are being observed through URJA App on a month to month premise.

WHY THIS IS YOUR PICK?

Shopper grumbling pending

Ranking is done in view of the quantity of purchaser objection pending in a month ago. The aggregate number of objections got and pending for redressal, according to the IT System as on a day ago of the detailing month, are appeared on the application.

Normal length and number of energy cuts

Ranking is done in light of normal number of energy intrusions at 11kV Feeder level recorded in the IT framework. The estimations of normal number of hours for which control cut was experienced by a shopper and number of such examples are appeared on the application. Normal qualities are ascertained on per purchaser reason for the town.

Arrival of new association:

The status of new associations connected and association pending for discharge through IT framework is shown on the App. Positioning on slightest number of associations pending for discharge, as on a day ago of announcing month, is shown.

E-installments:

Ranking of towns is done in view of number of shoppers making on the web charge installments (Payment through self-administration Kiosks are barre

Rate loss of energy/theft

Towns are positioned in light of AT&C misfortunes of the town according to vitality review completed utilizing IT frameworks made under the plan. For precise computation AT&C misfortunes, ring fencing of towns has additionally been done under the plan. A ring-fenced region is an electrical limit of a town where import/send out meters are set for deciding net information vitality.

Information Updation

Information is refreshed on month to month premise before tenth of consistently for the earlier month report (Consumer Complaints pending, Avg length of Power cuts, average Number of Power cuts, pending association, Consumers making E-Payment)