MPSeDC
Modern IT Infrastructure Building a Transparent and Efficient State
5.0/5.0 on Clutch Review
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Client Overview
Madhya Pradesh State Electronics Development Corporation (MPSEDC) is a Government of Madhya Pradesh nodal agency responsible for managing and operating critical IT and e-governance platforms for multiple state government departments. MPSEDC supports a wide range of departmental applications and shared services that are essential for citizen-facing services and internal government operations.
As a centralized technology authority, MPSEDC is responsible for ensuring availability, security, governance, and operational stability of these platforms while adhering to public-sector compliance and audit requirements.
Client
MPSeDC
Industry
Government
Requirement
AWS cloud and managed IT services to support 200+ government departments.
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Challenges They Face
MPSEDC manages digital platforms that play a vital role in enabling government services for citizens and departments. With growing infrastructure demands and evolving compliance requirements, the organization faced operational and governance challenges that required a structured and scalable solution.
- Ensuring Availability and Reliability for Government Workloads: MPSEDC needed to maintain high availability and stable performance for critical government applications. Managing uptime across multiple interconnected workloads increased operational complexity and risk of service disruptions.
- Strengthening Security, Governance, and Audit Visibility: Strict government compliance requirements demanded stronger security controls, centralized access management, and improved audit visibility. Limited centralized monitoring and governance increased the risk of configuration drift and reduced traceability.
- Managing Operational Complexity Across Multiple Departments: Supporting diverse departmental workloads required coordinated operations, change management, and incident response. The absence of a standardized managed services framework led to operational inefficiencies and slower resolution times.
Solutions We Offered
To address these challenges, AppSquadz implemented a structured AWS managed services model focused on improving reliability, strengthening governance, and simplifying operational management. The solution established a stable and secure cloud operating framework to support MPSEDC’s multi-department workloads.
- Reliable and Resilient Cloud Operations Framework : AppSquadz operated MPSEDC’s workloads on AWS using Amazon EC2 for application hosting and Amazon EBS and Amazon S3 for storage and backups. Continuous monitoring and operational controls ensured stable performance and high availability.
- Centralized Security, Governance, and Compliance Controls : Security and compliance were enhanced through centralized access management using AWS IAM, along with network controls via Amazon VPC, Security Groups, and Network ACLs. AWS CloudTrail provided centralized logging and audit visibility for better governance.
- Structured Managed Services Operating Model : A standardized managed services framework supported proactive monitoring through Amazon CloudWatch, enabling faster incident response and consistent operational processes across departments.
Project Overview
MPSEDC partnered with AppSquadz to deliver an AWS Managed Services engagement focused on operating, securing, and governing departmental workloads hosted on AWS. The engagement covers ongoing cloud operations, monitoring, security management, and governance enforcement across MPSEDC-managed AWS environments. AppSquadz assumed responsibility for day-to-day AWS operations, providing structured managed services that ensure platform stability, controlled access, and continuous availability. This partnership enables MPSEDC to reliably operate critical government workloads while maintaining centralized oversight and governance.
Technologies Used
Results
Through the AWS Managed Services engagement with AppSquadz, MPSEDC achieved the following outcomes:
- Achieved approximately 99.9% workload availability, ensuring continuous access to critical government applications and citizen services.
- Reduced average incident response time by around 30–40% through proactive monitoring and structured operational processes.
- Strengthened security posture through centralized access controls, standardized governance practices, and improved audit visibility.
- Improved operational visibility with unified monitoring and logging, enabling faster issue detection and reduced operational risk.
- Established a scalable and standardized cloud operating model capable of supporting multiple government departments with consistent processes.
- Built a stable and manageable cloud foundation that supports long-term scalability of e-governance platforms and future workload growth.
Lessons Learned
During the engagement, AppSquadz identified several key operational and governance learnings that strengthened long-term stability and manageability of the cloud environment:
- Consistent Governance is Critical: Standardized role-based access controls and centralized governance were essential in a multi-department environment to reduce security risks, prevent permission drift, and improve accountability.
- Service-Oriented Monitoring Improves Outcomes: Monitoring focused on service performance, workload behavior, and error trends — rather than only infrastructure metrics — enabled earlier issue detection and reduced reactive troubleshooting.
- Centralized Logging Enhances Compliance: Structured audit logging and unified operational visibility simplified investigations and improved compliance reporting readiness.
- Operational Documentation Drives Consistency: Maintaining clear escalation procedures, response workflows, and configuration standards improved support consistency and operational readiness.
- Repeatable Processes Enable Scalability: Standardized operational practices allowed easier scaling of support models across multiple government departments and workloads.
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