The successful series of Samsung Galaxy Note is facing severe trouble from its latest Note 7 as reports started emerging last month that the phone is exploding while charging. As a result, Samsung announced the replacement of all the Note 7 Smartphones.
But now, Samsung has suspended the production of Note 7 Smartphones after the reports of fires in replacement devices. The decision to halt the Samsung Galaxy Note 7 production was made in cooperation with the United States and the China authorities, as 2 U.S. carriers have stopped selling or exchanging new Galaxy Note 7 phones.
The trouble with the replacement Note 7 model has hampered the reputation of the world’s leading Smartphone producer. Also, the second-best U.S. wireless carrier, AT&T Inc, announced that it would stop exchanging new Galaxy Note 7 Smartphones due to reports of fires from replacement models that the company started as “Safe Batteries.” On the other hand, T-Mobile US Inc has also halted the sales of new Note 7s and exchanges.
On September 2, 2016, Samsung announced a worldwide recall of about 2.5 million Galaxy Note 7s because of faulty batteries causing some of the phones to explode or catch fire. Moreover, a flight was also evacuated last week when a replacement model Galaxy Note 7 started smoking inside the plane, as per the phone owner.
Samsung earlier assured us that investigation was going on and would answer everything when the analysis was complete. Furthermore, they ensured that in the case of any safety issue, Samsung would take action as per the CPSC (U.S. Consumer Product Safety Commission) to sort out the situation.
Around four or five Samsung phones discharged smoke or caught fire in the past week, including the one on a flight. Although, it wasn’t clear whether the problems were due to faulty lithium-ion batteries or something else.
As everyone started thinking that the Note 7 matter was resolved, the latest reports of fires again moved the eyes toward Samsung. Although Samsung will recover from this interim reputational damage of Note 7 recalls, the sale of Note 7 fourth quarter would be hampered adversely.
This Android-powered Smartphone was supposed to give tough competition to the iPhone 7 and Google’s recently launched Pixel Smartphones. Still, as the clouds of trouble are hovering over the Note 7, the last quarter of 2016 may not be as profitable as Samsung expected.